Frequently Asked Questions

Frequently asked questions

What are some of the many different materials Indonesian craftsman use?

Because of the vastness of Indonesia, it is rich in a great variety of natural resources. It enables our craftsman to produce products in many different materials inclusive of teak, straw, bamboo, volcanic rock and recycled materials to name a few. We can provide you with a complete list of materials used if you are searching for something specific.

How many items can you import from Indonesia?

There is the possibility of sending your items per cubic meters in case your purchase doesn’t cover the volume of a container, that will be shared in a container with different recipients. The first cubic meter will be the minimum capacity. From here, we can add as many cubic meters as you need. This shipping method is LCL, Less than container load. The other solution is full containers FCL, Full container load. There are 3 container sizes to import products from Indonesia.

Can villa and homeowners purchase wholesale?

Yes definitely welcome, we can organise everything from small orders to full container loads.

Do you have quality control?

We have an exceptional quality control processes in place beginning from the material selection process right through to packing your products. All products are checked and monitored closely by our quality control team and should in the unlikely scenario you receive some damage our team is there to deal with this in a timely manner.

What is the returns policy?

If any defective or damaged item is received by our customers, we will ask for some photos and a damage report within two weeks of acquisition of the products. If the damage is deemed our responsibility, we will take appropriate action to rectify this. Please note damage caused in the shipping and unloading process will not be covered by Sunset Road.

What are your Terms and Conditions?

We can provide you with our full terms and conditions on request and with each order received.